Kristiina Vilu

Title: 'Technological Dynamics in Public Service. A Case Study of the Estonian Rescue Board'

Supervisor: Prof. Dr. Robert Krimmer

Opponent: Maarja Toots, MA

Defense: 25 January 2016


Abstract: Modern public service organizations of the world have changed considerably due to technological developments around us. New ICT solutions and technological equipment are applied in the internal operations of the organizations as well as virtual services are offered to the population in these countries. Estonian Rescue Board, an Estonian public service organization responsible for the public fire and rescue service in Estonia, is an organization where new technological solutions play an important role for offering good fire and rescue service to the population of Estonia. Main research question of the present thesis is how the application of new technological solutions has impacted a public service, including delivery, use and institutional aspects, on the case of the Estonian Rescue Board. Author of this thesis has examined the present technological condition of the organization under study and tried to find out how to improve upon the technological dynamics of the organization. To answer the main research question, an ERB TDT framework was applied. Three out of five main fields of activities of the Estonian Rescue Board were scrutinized in the light of technological development and appropriateness of technological change of the organization has been tried to put through test in this paper. Main findings of the thesis proved that the application of new technological solutions has greatly impacted the activities and institutional aspects of the organization and assisted in the better delivery of fire and rescue service to the population by offering speedier and more comfortable services to the population of Estonia. In the following it has been proved that technological dynamics of the Estonian Rescue Board is good and organization belongs to the group of modern public service organizations by being technologically well developed, but by still having some space for further technological dynamics.

Keywords: ICT solutions, technological equipment, virtual services, E-governance, digi map